Shipping policy

Shipping Policy

Effective date: August 22, 2026

Thank you for shopping with Huami Skin. This Shipping Policy explains our shipping destinations, processing times, delivery options, charges, tracking, and procedures for shipment-related issues.

1. Shipping Destinations

Huami Skin currently ships to eligible addresses within the United States only. We do not offer international shipping at this time.

Shipping availability for P.O. boxes, APO/FPO/DPO addresses, U.S. territories, and carrier-restricted locations may vary. The options available for your address will be displayed at checkout.

2. Order Processing

Orders are normally processed within 1–2 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Additional processing time may be required during holidays, promotional events, periods of high order volume, payment reviews, inventory checks, or address verification.

3. Shipping Methods and Rates

We offer the following shipping options:

Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99.

Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more.

Express Shipping: 2–3 business days — $15.00 USD.

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

Express Shipping remains available for $15.00 USD when shown at checkout, including when an order qualifies for free Standard Shipping.

Shipping transit time begins after processing is complete. Selecting Express Shipping does not reduce the standard 1–2-business-day processing period.

4. Total Estimated Delivery Time

Including order processing, estimated total delivery times are:

Standard Shipping: approximately 4–7 business days.

Express Shipping: approximately 3–5 business days.

Delivery timeframes are estimates and are not guaranteed. Carrier disruptions, severe weather, holidays, transportation problems, emergencies, or other circumstances outside our reasonable control may cause delays.

Applicable taxes and any government-required charges will be calculated and displayed at checkout when required.

5. Order Confirmation and Tracking

An order confirmation will be sent to the email address provided at checkout. Once the order ships and tracking information becomes available, we will send a separate shipping confirmation.

Tracking may display “label created” or “pre-shipment” for up to 48 hours before the carrier records movement.

Products from the same order may occasionally be shipped separately. If this occurs, customers may receive multiple tracking numbers and will not be charged additional shipping fees beyond the amount displayed at checkout.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including any apartment, suite, or unit number.

If an address correction is required, please contact us as soon as possible. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once processing or shipping has begun.

Additional shipping charges may apply if a package must be resent because of an incorrect or incomplete customer-provided address. No additional charge will apply when the issue was caused by an error made by Huami Skin.

7. Order Changes and Cancellations

To request an order change or cancellation, contact us promptly and include your order number.

We will make a reasonable effort to complete the request, but changes or cancellations cannot be guaranteed after processing or shipment has begun.

If an order is successfully canceled before shipment, payment will be refunded to the original payment method.

8. Unexpected Fulfillment Delays

If Huami Skin cannot ship an order within the stated processing period, we will notify the customer and provide a revised expected shipping date whenever possible.

The customer may accept the revised shipping date or cancel the affected order for a full and prompt refund to the original payment method.

If we cannot provide a revised shipping date, we will explain the delay and allow the customer to cancel the order at any time before shipment. When required consent cannot be obtained, the affected order may be canceled and refunded in accordance with applicable law.

9. Delayed or Lost Packages

If tracking has not updated for an extended period or a package appears lost, please contact us with the order number and tracking information.

Huami Skin will assist with the carrier investigation and provide an appropriate resolution based on the circumstances and applicable consumer law. Customers will not be required to handle an eligible carrier claim without our assistance.

10. Packages Marked as Delivered

If tracking shows “delivered” but the package cannot be found, please:

Verify the delivery address shown on the order.
Check the mailbox, entrance, porch, garage, and other secure areas.
Ask household members, neighbors, reception staff, or property management.
Contact the carrier for available delivery details.

If the package remains missing, contact Huami Skin so we can review the shipment and assist with the next steps.

11. Damaged, Incorrect, or Incomplete Shipments

Please contact us promptly if a shipment arrives damaged, contains an incorrect product, or is missing an item.

Include the order number, a description of the problem, and clear photographs of the product, shipping box, packing materials, and shipping label when available. Please retain the product and original packaging until our review is complete.

12. Returned or Undeliverable Packages

Packages may be returned because of an incorrect address, refusal, carrier restrictions, or unsuccessful delivery attempts.

If a shipment is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from customer-provided information or refusal of delivery. No additional shipping charge will apply when the return was caused by an error made by Huami Skin.

13. Returns and Consumer Rights

Product returns, exchanges, and refunds are governed by our separate Return and Refund Policy.

Nothing in this Shipping Policy limits any rights available under applicable consumer protection law. If a provision of this policy conflicts with applicable law, the applicable legal requirement will control.

14. Contact Us

For shipping questions or assistance with an order, please contact us:

Trade name: Huami Skin
Email: support@huamibeauty.com
Address: 3625 42nd Ave S, Minneapolis, MN 55406, United States
Phone: +1 (406) 600-5165